Question 1

Is the parcel opening video mandatory for returns?

Accepted Answer

See joytoys.in for full answer.

Question 2

Do battery-operated toys come with batteries?

Accepted Answer

Unless explicitly mentioned on the box, batteries are usually sold separately. We recommend keeping a fresh set of AA/AAA cells handy for the first play.

Question 3

How long does delivery take?

Accepted Answer

Usually 3–5 business days across India via our courier partners (Shiprocket / Delhivery / Bluedart). Metro cities often receive in 2–3 days; remote pincodes may take up to 7 days.

Question 4

Are your toys safe for children?

Accepted Answer

Absolutely. We only stock toys that pass age-appropriate safety guidelines, with non-toxic paints and BIS-compliant materials. Always check the recommended age on each product page.

Question 5

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes! COD is available across most serviceable pincodes in India. A small handling fee may apply at checkout for COD orders.

Question 6

Can I gift wrap my order?

Accepted Answer

Of course 🎁 — tick the 'Gift wrap' box on any product or at checkout for just ₹30 per item. We'll wrap it in our signature pink & sky-blue paper with a handwritten note option.

Frequently Asked Questions

Still have a question?