Shipping & Return Policy
Last updated August 2026 · Every product sold on JoyToys is handcrafted and made to order, so these customization rules apply to your entire order. Please read carefully before buying.
📦 Shipping Overview
Every JoyToys product is handcrafted to order. We ship pan-India through trusted courier partners (Shiprocket, Delhivery, Bluedart, and India Post for remote pincodes). You'll receive a tracking link via SMS, email, and WhatsApp as soon as your order is dispatched.
All Products (Handcrafted & Personalized)
- Made to order against the photo/design you upload — printing & dispatch take 3–5 working days.
- Total delivery window: 5–7 business days (processing + shipping).
- Prepaid only. Cash on Delivery is not available — every item is made to order against your photo, so all orders must be paid online.
- Please upload a clear, high-resolution photo — we validate resolution against the size you pick so the final print looks crisp.
🎁 Gift Wrapping
Add gift wrapping for ₹30 per item — premium kraft wrap, satin ribbon, and an optional handwritten gift note. Available on every customized order.
↩️ Returns, Refunds & Damages
The mandatory unboxing video policy below applies to every order — all our products are personalized. Claims without valid video proof cannot be processed.
⚠️ MANDATORY: A complete, unedited 360° Parcel Unboxing Video — from the sealed parcel through the full reveal — is strictly required for any return, refund, or damage claim. No video, no refund.
Returns & Replacements
- Being personalized and non-resellable, all JoyToys items are not returnable for change of mind or design regret.
- Replacements are offered only in case of transit damage or a manufacturing defect, with the mandatory 360° unboxing video as proof.
- Claims must be raised within 48 hours of delivery via WhatsApp, along with the unedited unboxing video and clear photos of the damage.
- Please double-check spelling, dates, and image quality before placing the order — once production starts we cannot reprint free of cost.
- Start recording before opening the package; capture the sealed parcel, the cut, and the full unpacking in one continuous shot.
- Do not edit, trim, or speed up the video. Any edited footage will be rejected.
- Submit the video within 48 hours of delivery via WhatsApp to our support team.
💬 Support
Reach us anytime on WhatsApp at +91 75682 27816 or via the floating chat button — we usually reply within minutes during business hours.